Returns & Exchanges
Due to the perishable nature of our artisanal chocolate collections, we are unable to accept physical returns; however, we are committed to ensuring your complete satisfaction with every haut-chocolat experience. If your order arrives damaged or does not meet our rigorous quality standards, please contact our Concierge team within 7 days of delivery for a replacement or store credit.
Inspect Your Collection
Upon arrival, carefully examine your chocolate parcels and packaging for any signs of transit damage or temperature-related issues.
Document the Issue
Capture clear photographs of the damaged product and the shipping label to help our quality assurance team investigate the occurrence.
Contact the Concierge
Email our customer excellence team at concierge@vosgeschocolate.com with your order number and the gathered documentation.
Resolution Delivery
Once your claim is validated, we will promptly arrange for a complimentary replacement shipment or issue a digital gift card for the full value of the affected items.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing