Frequently Asked Questions
Everything you need to know about our luxury chocolate experiences.
How do you ensure chocolates don't melt during shipping?
We use specialized temperature-controlled packaging, including insulated liners and frozen gel packs, to ensure your chocolates arrive in perfect condition regardless of the weather.
Are your chocolates gluten-free?
While many of our exotic truffles and bars are made without gluten-containing ingredients, all our products are crafted in a facility that handles wheat, and cross-contamination is possible.
What is the shelf life of your truffles?
Because we use fresh cream and no preservatives, our truffles are best enjoyed within two weeks of receipt. Please store them in a cool, dry place between 65-70°F.
Do you offer international shipping?
Currently, we ship to addresses within the United States and Canada to ensure the freshness and integrity of our delicate chocolate collections.
Can I include a personalized gift message?
Yes, every order can include a complimentary gift message. You can enter your personalized note during the checkout process under the 'Gift Options' section.
What is your return policy for food items?
As our products are perishable food items, we cannot accept returns. However, if your order arrives damaged or you are unsatisfied, please contact our concierge team within 48 hours for a resolution.